Merger Integration Go Small Business SME

Merger Integration Go-Live Support – Small Business SME

This range is provided by Gallagher. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,000.00/yr - $93,500.00/yr

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we ll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply.

As the Merger Integration Go-Live Support - Small Business Subject Matter Expert (SME), you will play a critical role in ensuring the successful integration of acquired businesses into our operations. This role will focus on providing hands-on support during the go-live phase of mergers and acquisitions (M&A) within the Small Business team. The SME will act as a key resource for both internal teams and newly integrated colleagues, ensuring a smooth transition, operational efficiency, and alignment with Gallagher’s standards and best practices.

• Go Live Support:
  • Serve as the primary point of contact during the go-live phase of M&A integrations for the Small Business division.
  • Provide real-time support to teams, addressing operational, system, and process-related questions or challenges.
  • Troubleshoot issues and escalate as needed to ensure minimal disruption to business operations.
• Subject Matter Expertise:
  • Act as a trusted advisor on Small Business processes, systems, and workflows.
  • Share deep knowledge of Gallagher’s tools, platforms, and best practices to ensure alignment with organizational standards.
  • Provide training and guidance to newly integrated teams to help them adapt to Gallagher’s systems and processes.
• Collaboration and Communication:
  • Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition.
  • Collaborate with cross-functional teams to identify and address integration challenges.
  • Communicate updates, progress, and key learnings to stakeholders throughout the go-live process.
• Process Improvement:
  • Identify opportunities to enhance the go-live process and contribute to the development of best practices for future M&A integrations.
  • Document lessons learned and provide feedback to improve the overall M&A integration framework.

• Bachelor s degree with 3+ years client service and/or claims management experience
  -OR
  - High School degree/GED with 8+ years client service and/or claims management experience.
• P&C License
• Keen understanding of professional and industry standards/practices
• Proficiency in Microsoft Office
• Ability to travel overnight and/or day travel up to 50% of the time.

• Demonstrates service delivery focused on quality, people, process and technology
• Strong communicator at all levels, both written and verbal
• Ability to coach and provide direct feedback
• Role model for achieving performance standards and champion of Gallagher’s shared values
• Proficient in using technology as a tool to maximize productivity and quality
• Consistently delivers high quality work on a timely basis
• Keen problem-solving skills, focusing solutions on the root cause

#AP Integration

#Select

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your…