Director, Client Services

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

This role partners with the Vice President of Client Services to lead high‑profile initiatives for a flagship client, coordinating cross‑functional teams and driving strategic and financial goals during a critical program transformation. Key responsibilities include managing projects, leveraging analytics to identify performance opportunities, communicating complex solutions to executive audiences, and ensuring Gallagher’s brand integrity as a trusted ambassador.

• Work directly with Vice President of Client Services to manage high profile initiatives for one of Gallagher Bassett’s flagship clients
• Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals
• Coordinate projects and initiatives with cross‑functional teams; helping facilitate action and drive results for client
• Work with analytics resources to identify performance opportunities through data discovery and hypothesis‑based analyses
• Clearly communicate complex business problems and aligning solutions to executive level audiences
• Design and implement solutions to solve client specific problems
• Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained

#LI-SD1

Required:

• Bachelor's degree and 6 years related experience.
• Insurance license required.
• Often travels for client needs (e.g., claim reviews, stewardship discussions).
• Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments.
• In‑depth understanding of risk, insurance and claim industry information and trends.
• Understands dynamics of exposure, coverages, carrier and broker dynamics.

Preferred:

• Auto Liability experience
• Management consulting experience

Work Traits:

• Builds an in‑depth knowledge of client.
• Thinks outside the box to address specific client concerns.
• Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
• Proficient in Excel and PowerPoint.
• Able to structures and use data to tell a compelling story.
• Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
• Able to engage with more sophisticated clients and brokers.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident…