Sr. Consultant Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Our Operations team is growing and looking for a Sr. Consultant Manager! In this role, you will function as a part of the GBS US team that designs and executes continuous improvement projects along with rolling out new operating models to Client Service and back-office operations. You will work with the senior team members and operational staff to address the company’s most critical business process issues.

Assignments may involve cross-functional and cross-business analysis support, problem solving, solution design, execution and support. Specific tasks will include conducting data analysis, developing business cases, documenting requirements, building performance scorecards, supporting projects through definition, pilot and implementation phases, among others.

You will report to the Vice President of Operations Strategy. You will be expected to develop strong relationships with divisional leadership in Gallagher Benefit Services, along with functional leadership, including but not limited to IT, HR, and Finance.

This is a hybrid role with flexible work encouraged, based out of Gallagher’s global headquarters in Rolling Meadows, IL ideally 2-3 days per week.

• Work with senior leadership to prioritize operational improvement ideas
• Lead a team of consultants in project execution and provide problem solving guidance and coaching support
• Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner
• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document ‘as-is’ processes and information flows
• Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

• Bachelor’s degree required; advanced degree preferred
• 4+ years of management consulting or operations strategy experience
• Experience in the Employee Benefits brokerage or HR consulting industry preferred
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results
• Well-developed business judgment. Ability to understand financial and non-financial…