Product Manager

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

We are seeking a Product Manager to drive the strategy, evolution and adoption of Gallagher’s client portal experiences. You will bring together client needs, business priorities, data and technology to create intuitive digital experiences that make it easier for clients to access information, complete key service journeys and realize value from Gallagher’s capabilities.

This role works across business, product, design and technology teams in Gallagher’s Agile operating model. You will set direction, make informed trade-offs and guide work from discovery through launch and continuous improvement.

• Drive the product vision, strategy and outcome-based roadmap for client portal capabilities.
• Use client research, analytics, market insight and stakeholder input to identify and validate opportunities.
• Prioritize the product backlog and guide work through planning, delivery, release and adoption.
• Partner with Product Owners, UX, Engineering, Architecture, Data, QA, Security, Marketing and business leaders.
• Create reusable, scalable experiences that support multiple regions, divisions and client segments.
• Define and deliver on success measures and use adoption, engagement, satisfaction and business outcomes to guide investment decisions.
• Communicate product direction, decisions, risks and progress clearly to senior leaders and cross-functional teams.
• Leverage AI tools to accelerate discovery, research synthesis, requirements, design, backlog quality, analytics and communications.
• Identify AI-enabled product opportunities that improve client value, colleague productivity, decision quality and service efficiency.

• 5+ years of product management, digital product, product owner or comparable experience delivering software products in a complex organization.
• Experience with Agile product delivery, roadmaps, prioritization and backlog management using Azure Dev Ops, Jira or similar tools.
• Strong product discovery skills, including client research, Design Thinking, Lean UX, prototyping and experimentation.
• Ability to use analytics, feedback and business data to define product measures and make evidence-based decisions.
• Working knowledge of generative AI, agents, retrieval, responsible AI controls and MCP or comparable integration patterns.
• Experience partnering across product, design, engineering, data, operations, security and go-to-market teams.
• Clear executive communication and the ability to lead through influence in a global, matrixed environment.

• Insurance, brokerage, risk management, financial services or another regulated industry.
• Client portals, digital servicing, identity and access, workflow platforms, analytics or enterprise SaaS.
• Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry, Azure Dev Ops or enterprise connectors.
• CSPO, SAFe Product Manager/Product Owner, Pragmatic Institute or comparable product training.