Customer Care Associate

Join to apply for the Customer Care Associate role at Sea Coast Underwriters, Inc. is now Risk Placement Services

Location:

Rolling Meadows, Illinois (Fully Remote)
• Full‑time
• Client Service/Account Management
• Pay: $26,000 - $50,500

We are seeking a detail‑oriented and proactive Customer Care Associate to join our team. In this role, you will manage key administrative tasks, support system users, and ensure data accuracy. You will collaborate with internal teams, retail agents, and other stakeholders to provide exceptional service and resolve issues effectively. The position also involves contributing to system enhancements, process improvements, and special projects.

• Manage and update licenses, memberships, addresses, contacts, and related records.
• Answer calls and e‑mails from agents or employees, providing support, guidance, or system updates.
• Organize and categorize incoming emails for efficient processing.
• Maintain user accounts, troubleshoot login issues, and provide system‑access support.
• Coordinate and process contract terminations and related documentation.
• Identify and report system discrepancies, errors, or issues to the appropriate supervisor or team.
• Manage and update agency relationships, including parent‑child structures and duplicate records.
• Handle agency updates such as mergers, acquisitions, sales, and name changes.
• Process and review pending appointments, change requests, and license/E&O expiration lists.
• Test and validate new system developments prior to deployment.
• Draft, review, and maintain departmental procedures and documentation.
• Support system conversions, including data mapping and preparation for branch representatives.
• Escalate complex issues or requests to appropriate team members, supervisors, or departments.
• Participate in special projects and provide additional support as needed.

• Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
• Preferred: Working knowledge of MS Office (Excel, PowerPoint, Outlook, Word).
• Behaviors: Good verbal communication skills, maintains a high level of professionalism with clients, establishes a positive rapport with every caller.

We offer a competitive and comprehensive compensation package. The base salary range reflects the low and high end of the range for this position. The actual compensation will be influenced by factors such as experience, education, pay market, and job complexity.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevate your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more…

to review our U.S. Eligibility Requirements.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic…