Controls Field Service Technician

Controls Field Service Technician

ATS Corporation is seeking a qualified Controls Field Service Technician to repair and service equipment and machinery at customer facilities for both warranty and non‑warranty issues. The role involves providing information for service quotations, processing orders, executing contracts to completion, managing long‑term service contracts, and serving as the main service contact for strategic customer accounts.

• Investigate and troubleshoot mechanical and electrical equipment at the customer’s facility and make necessary adjustments to bring equipment up to running status.
• Access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes.
• Make programming changes online for retrofitting or upgrading equipment.
• Set up servos, VFDs, remote I/O, Ethernet & Profibus networks, and other electronic controls equipment.
• Interpret mechanical drawings and electrical and pneumatic schematics.
• Troubleshoot electrical panels.
• Operate machinery to demonstrate equipment operation and analyze malfunctions.
• Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements.
• Consult with customers, supervisors and managers to plan the layout of equipment during line moves.
• Resolve service requirements over the phone if possible.
• Work with suppliers to resolve technical issues at customers’ sites.
• Travel to both domestic and international customer locations.
• Make recommendations to repair or replace items that require repair or replacement.
• Follow customer’s plant and safety regulations while at their facility.
• Complete a detailed Service Report for the services provided in a timely manner.
• Make follow‑up calls with the customer to verify that the problem has been resolved or organize future calls if needed.
• Provide guidance on what constitutes a warranty or non‑warranty issue.
• Keep up with current products and equipment used at ATS.
• Be available to be on call on a rotational basis and take the lead to help non‑service personnel on call at any time.
• Meet or exceed customer expectations in an efficient manner.
• Make accurate equipment audits and reports.
• Instruct and direct workers in servicing and repairing equipment.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Provide monthly reports detailing the previous month’s activities.
• Maintain or exceed the department’s work utilization requirements.
• Assist other department staff as defined by the backend Service Manager.
• Maintain International Organization for Standardization (ISO) standards.
• Familiarity with NEC and NFPA 79 as well as international electrical standards.

• Preferred college degree in engineering-related field or equivalent experience.
• Three to six (6) years of experience in a hands‑on mechanical/electrical environment.
• Proficiency in Rockwell PLCs, HMIs, servo control preferred.
• Ability to work in a multi‑disciplined engineering environment, often under pressure and strict time constraints.
• Experience dealing with customers to resolve problems is required.
• Ability to read drawings, reference manuals and assembly system instruction guides is essential.
• Proficiency with Microsoft Office suite.
• Ability to gain knowledge to determine parts of an assembly.
• Excellent interpersonal and commercial skills.

• Employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Normal visual acuity required for reading written instructions and computer screens.
• Normal hearing required for understanding verbal instructions.
• Exposure to a manufacturing environment with occasional high noise levels and proximity to moving mechanical parts and electrical current.
• Capability of wearing appropriate PPE for extended periods of time.

We are an equal employment opportunity employer. All applicants considered are subject to a…