Service Project Manager

Overview

Service Project Manager

Benefits:

• Compensation: $95,000 - $135,000 USD
• Annual Performance-Based Incentive Bonus
• 30% travel is required (Domestic & International)
• Comprehensive benefits (Including health, dental vision and employee assistance program)
• Employee Stock Purchase Plan Eligibility
• 401k with employer match
• Tuition reimbursement
• Wellness reimbursement
• Paid time off
• Annual paid volunteer day off
• Fully climate-controlled environment
• Professional growth opportunities
• And more!

The Service Project Manager is responsibility for managing service projects through to a successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer’s facilities. Meet project commitments on-time, on-budget and without deviation to target; ensuring we exceed customer’s expectations and guarantee repeat business.

• Lead the planning and execution of service projects to meet the scope, based on user requirements, schedule and budget objectives.
• Define the service project missions, goals, tasks, and resource requirements.
• Serve as primary interface with customers, sales, engineering, operations and field technical team in order to identify and resolve technical, schedule and financial issues.
• Prepare progress reports, schedule updates, project reviews and performance reports to the Director and customers as required
• Develop risk mitigation to prevent overruns to budget and schedule.
• Manage changes in project scope, identify potential problems and prepare contingency plans
• Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
• Resolve conflicts within and between service projects or functional areas.
• Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team and regional network.
• Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
• Facilitate incoming troubleshooting requests, document in the customer relationship management (CRM) system and follow through to successful resolution.
• Provide technical feedback to engineering on machine performance and reliability (i.e. ‘closing the loop’ from the field).
• Manage the continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
• Leverage the CRM, enterprise resource planning (ERP) and other technologies to maximize the divisional capabilities.
• Follow a defined, agreed upon project management methodology.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
• Contribute to the development and maintenance of Company standards.
• Set and maintain departmental goals in keeping with company objectives.
• Make recommendations for quality and cost improvements.
• Adhere to all International Standardization Organization (ISO) procedures, forms and work instructions as well as department procedures.
• Support Service request ticket management to successful closure
• Some off-hour availability may be required.
• Must possess a valid passport (or be able to obtain one) for periodic travel outside of the United States.
• Comply with all Company policies.
• Full compliance to the terms and conditions within the employee signed work from home policy
• Other duties as assigned.

• College courses in mechanical engineering, technology, or equivalent experience.
• Greater than three (3) years of automation experience.
• Proficiency in 2D AutoCAD, 3D Solid Works and Microsoft Office, e.g. Word, and Excel.
• Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Strong multi-tasking, time management skills, while being resourceful and independent.
• Able to influence others without authority.

• The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force…