Senior Business Analyst

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

The Benefits Senior Business Systems Analyst is responsible for eliciting, understanding, and documenting business requirements to support the development and execution of client analytic capabilities for the Benefits business line. These capabilities will include the data foundation of benefit plan, enrollment and utilization data as well as internal consultant‑and client‑facing reports that analyze client plan performance, medical and pharmaceutical utilization, and other areas that drive insights and recommendations for clients.

This role involves defining system and analytic requirements and user stories, analyzing large datasets, and delivering actionable insights. The Senior Business Systems Analyst will collaborate with business stakeholders to drive data‑driven decision‑making and continuous improvement to support strategic business goals.

• Lead requirements sessions with business SMEs to document and groom requirements, ensuring alignment with business needs. Requirements Validation:
  Ensure that user stories and requirements accurately capture the intended functionality and user experience.
• Document detailed user stories and estimate delivery effort to ensure clear and actionable requirements, including requirements for data visualization, analysis, and reporting, data management, and data privacy, security and compliance.
• Provide analytic support to consultants and clients generate insights and recommendations.
• Serve as a mentor for other Business Systems Analysts, data analysts, and engineers on the team in understanding, using, and operating client analytic capabilities.
• Participate in operational execution of client onboarding, data loads, and production support.
• Understand data agreements with clients, carriers and other providers, and ensure data is handled in accordance with requirements defined by these agreements.
• Be familiar with legal, regulatory, and internal requirements for handling personal identifiable information (PII), personal confidential information, and personal health information (PHI), including HIPAA and SOC2 standards. Become trained and certified to for sensitive data and ensure that all client, carrier, and Gallagher data is handled appropriately.
• Serve as a subject matter expert for consultants and the Data Analytics & AI team on clinical and healthcare data and analytics.
• Support the definition and execution of use cases and value opportunities for client analytics to develop analytic capabilities, increase operational efficiency, and improve customer and agent / advisory experience.
• Define features, requirements, and user stories based on stakeholder input, business objectives, and technical feasibility.
• Document test scenarios and execution steps, ensuring traceability to user stories and requirements.

• You are a self‑starter looking to make an impact with the work that you do
• You are not afraid of change and want to bring fresh ideas to the table
• You run to problems--not away from them. Meaning, you’re looking to identify problems and come up with solutions
• You believe in ‘The Gallagher Way’ and can actively champion our core values
• We love professionals who insert positive energy into our business
• We believe in active listening as a tool to identify and manage…