Technical Training Specialist

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The Technical Training Specialist (Microsoft Sharepoint) plays a pivotal role in empowering business end‑users to effectively utilize customized Sharepoint system. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end‑user groups, ensuring they gain the knowledge and skills required for successful adoption of the system.

The role involves creating engaging user‑friendly technical training materials, including guides, tutorials, and e‑learning modules, to support a variety of learning styles and technical proficiencies. The Technical Training Specialist also develops and executes communication strategies to keep end‑users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.

• Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application
• Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e‑learning, etc.), and conduct training
• Develops training documentation, using a variety of delivery mediums
• Prepares, delivers and monitors status reports for evaluating training and adoption progress
• Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases
• Designs training curricula and content to support training and ongoing learning/troubleshooting
• Supports end user community in resolving support tickets and working through system related issues as needed
• Works closely with other technical training specialists, developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests
• Other duties as assigned

• Superior presentation skills
• Bachelor’s degree in business, Information Technology, or related field
• 4 years of related experience required including project support
• Exceptional verbal and written communication skills

• Experience in insurance or financial services
• Formal project management training or certification
• Experience training on Microsoft Sharepoint
• Presentation skills
• IT & Business acumen
• Business and technical writing
• Professional development methodologies
• Relationship/stakeholder management

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these…