M&A Support Analyst

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are seeking a dedicated Mergers & Acquisitions Support Analyst to join our team and provide exceptional application workflow and process support to users involved in new mergers and acquisitions. This role is focused exclusively on supporting M&A users, ensuring a seamless transition and integration into Gallagher systems and workflows. The ideal candidate will possess strong customer service skills, teamwork, collaboration abilities, and thrive in a high-volume, fast-paced environment.

• User Support: Provide hands‑on support to M&A users for Gallagher application workflows, processes, and "how-to" inquiries.
• Issue Troubleshooting: Troubleshoot a range of user workflow and process issues directly with the user, ensuring timely and effective resolution.
• Ticket Management: Maintain a ticket queue and phone queue, ensuring all issues are logged, tracked, and resolved efficiently.
• Escalation and Triage: Assist in triaging tickets that require escalation or involvement from other teams, ensuring a warm handoff and user satisfaction.
• Virtual
  
  Coaching:
  
  Deliver virtual desk‑side coaching and training to users via phone and Teams to enhance their understanding of Gallagher systems and workflows.
• Collaboration: Work closely with internal teams to elevate the user experience through joint escalation and issue resolution.
• L&D Partnership: Work together with the Learning & Development (L&D) team to ensure a consistent message is delivered to all users, aligning training and support efforts.
• Process Improvement: Contribute to workflow or process changes and redesigns to improve efficiency and user experience.
• Travel: Travel may be required for training purposes or to support M&A users on‑site during transitions.

Required Skills and Qualifications:

• 3 years relevant work experience
• Strong customer service skills with a focus on user satisfaction.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely.
• Proven ability to troubleshoot and resolve workflow and process issues.
• Experience maintaining ticket queues and managing high volumes of user inquiries.
• Strong teamwork and collaboration skills, with the ability to work effectively across departments.
• Ability to adapt to a fast‑paced environment and manage multiple priorities.
• Familiarity with Gallagher systems, including Applied EPIC or CSR
  24, is a plus.

Preferred Qualifications:

• Experience supporting mergers and acquisitions or similar transitional processes.
• Background in insurance or risk management industries.
• Previous experience in virtual coaching or training roles.

#AP Integration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll…