Portfolio Manager

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

The Portfolio Manager – Global Client Implementations and Enhancements is accountable for moving client implementation and enhancement work through the full lifecycle, from intake and demand evaluation through prioritization, solution alignment, delivery oversight, closure and outcome review. This role owns the consolidated global portfolio and leads its recurring governance, driving consistent processes across all Gallagher Bassett (GB) regions while accommodating legitimate regulatory, operational, client and market-specific requirements.

The role leads portfolio-level prioritization and trade-off discussions, drives decisions and follow-through within agreed governance authority, and escalates decisions beyond that authority to the appropriate leaders. Strong executive presence, exceptional communication and broad technology understanding are essential to translating client needs into high-level IT requirements and aligning business, client and delivery stakeholders. IT delivery teams retain accountability for technical design and execution;

this role owns portfolio alignment, visibility and lifecycle progression.

• Global portfolio ownership: Own and actively manage the consolidated global pipeline and portfolio of new client implementations and existing-client enhancements, ensuring complete records, accurate status and clear accountability.
• Cross-region consistency: Drive consistent portfolio practices across all GB regions, accommodating legitimate regulatory, operational, client and market-specific requirements and documenting justified regional variations.
• Intake and demand leadership: Own intake and evaluate demand across regions and clients. Lead collaborative discovery to clarify objectives, scope, business value, commitments and dependencies, preparing requests for prioritization and decision-making.
• Client and technology advisory: Build trusted partnerships with executives in Client Services, Sales and Implementation teams. Explain technology options and trade-offs, guide clients toward standard offerings where appropriate, and validate feasibility, constraints, integrations, data and security with IT experts before commitments. Translate client needs into high-level IT requirements and ensure a clear handoff to delivery teams.
• Prioritization and lifecycle authority: Prioritize and sequence work based on client commitments, business value, strategic importance, regulatory requirements, delivery capacity and technology dependencies. Drive work from intake through closure, making decisions within delegated authority and securing approvals where required.
• Governance and process ownership: Within approximately two months of onboarding, assume ownership of recurring meetings…