Field Service Supervisor

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ATS Company: ATS Corporation

Requisition

Location:

Rolling Meadows, IL, US,  Chicago, IL, US,

Date:
Jul 31, 2025

Are you a strong technical leader who thrives in a fast-paced, customer-focused environment? We’re looking for a Field Service Supervisor to join our team and lead our field service operations for the region. In this role, you’ll oversee the deployment, scheduling, and performance of field service resources while driving customer satisfaction, operational efficiency, and continuous improvement.

As a key leader in our service organization, you will help deliver value-added service solutions that support our customers' operations and ensure optimal performance of their automation systems.

What You’ll Do

• Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals.
• Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective.
• Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates.
• Respond to customer escalations and drive problem-solving and improvement initiatives.
• Support remote customer service operations, including on-call programs and follow-up activities.
• Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties.
• Develop and manage service documentation aligned with ISO standards; participate in audits and maintain compliance.
• Coach, mentor, and support your team’s professional development and performance.
• Track and report on KPIs regularly to help meet departmental goals.
• Represent the service team in corporate initiatives and help share best practices across divisions.

What You Bring

• Degree or diploma in technology, engineering, or a related field; leadership or project management experience is a plus.
• 10+ years of experience in service or project management within the automation industry.
• In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components.
• Strong troubleshooting background with automation systems.
• Proficiency in lean manufacturing concepts and continuous improvement processes.
• Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities.
• Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation.
• Able to travel and hold a valid passport.
• Must be able to work in a hands-on, physical environment including lifting and extended standing when needed.

Why Join Us

• Be part of a forward-thinking company driving innovation in automation.
• Collaborate with passionate experts and serve high-impact customers.
• Lead a skilled, mission-driven team with a focus on performance and growth.
• Enjoy a supportive culture where your ideas and efforts truly make a difference.

Ready to lead and make an impact?

Apply now to become our next Field Service Supervisor.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team:

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within -…