Account Manager, Exterior Signage

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Ideal Candidate will have previous experience in the Signage Industry

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: Under the direction of the VP – Sign Programs, the Account Manager position is responsible for overseeing the operational planning, establishment, execution, and evaluation of programs typically consisting of several projects.

Responsibilities

• Maintain and grow the business within the Stratus customer base. Identify new opportunities with customers.
• Coach, mentor, motivate, and supervise project team of 6-10 direct reports which often includes other people leaders.
• Submit proposals and RFP’s for existing customers and oversee proposal submittal for existing customers.
• Assist Accounting in collections of aging accounts receivables and resolve customer disputes.
• Escalate issues arising from Stakeholder concerns and work diligently to resolve issues.
• Organize programs and initiatives to support the mission, goals, and objectives of the company.
• Produce complete, accurate, and timely reporting of program and project statuses.
• Manage complex initiatives that span one or multiple lines of business.
• Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities, and project milestones.
• Extensive understanding of project management principles, methods, and techniques.
• Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities, and project milestones.
• Performance reviews, staff development, and execution of disciplinary action.
• Monitor the performance of staff.
• Define success criteria and disseminate them to involved parties throughout project life cycle.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with the organization’s best practices.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Prepare estimates and detailed project plan for all phases of the project.
• Assign new work to the team.
• Provide management with forecasting numbers, program concerns, and employee opportunities.
• Set and continually manage project expectations while delegating and managing deliverable with team members and stakeholders.
• All other duties reasonably assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Minimum 5+ years of project management experience.
• Minimum 4+ years of management experience.
• 3+ years of industry/sales experience.
• Extensive experience leading and managing initiatives.
• Highly organized and detail oriented.
• Display qualities such as motivational techniques and conflict-management.
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management.
• Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders, and peers.
• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Smart Sheet,…