Senior Client Service Manager

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.

• Leadership:
  Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
• Business Growth:
  Secure existing business and drive the sale of additional services and lines of coverage.
• Client Relationships:
  Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
• Consultative Approach:
  Guide your team members in addressing a client's risk management needs through consultative conversations.
• Talent Development:
  Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
• Quality Assurance:
  Conduct periodic audits to ensure compliance standards and service levels are consistently met.
• Data Management:
  Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.

• Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally.
• Exhibit a strong willingness to collaborate with all Gallagher teams and employees.
• Experience with Healthcare P&C accounts - Med Mal, Senior Living.

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience.
• OR
• High School degree/GED with a minimum of 10+ years of client service and/or claims management experience.
• Possess a Property and Casualty Insurance License.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies…