Client Service Integration Manager - West

Base pay range

$80,000.00/yr - $/yr

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

• Concentrated on day-to-day account management of largest, most complex, and/or specialty/niche industry client accounts.
• Focused on building, expanding, and solidifying relationships with existing clients at all levels within the company and lead appropriate resources to address the client's risk/capital management needs.
• Collaborates with management to develop, maintain, improve and implement goals and objectives across the Client Services team.
• Key responsibilities further include:
  • Comprehensive oversight of all premium, claims and accounting responsibilities tied to the service of the Client.
  • Establishing and monitoring best-in-class client service deliverables, processes and procedures to meet and exceed client expectations.
  • Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• May have retention goals.
• Prepares and delivers training presentations at industry events, client meetings and internal meetings.
• Serves as senior subject matter expert associated with content, processes, and procedures.
• Works independently, with guidance in only the most complex situations.
• May be introduced to formal supervisory responsibility over subordinates and/or may assist in orienting and training lower level employees.

Required:

• Bachelor's degree and 7 or more years client service and/or claims management experience

OR

• High School degree and 12 years experience.
• License required.
• Excellent verbal and written communication skills.
• Able and willing to travel approximately 25% of the time.

Preferred: Professional designation may be preferred, such as CPCU, CIC or ARM.

Behaviors: Demonstrates ability to quickly determine critical issues.

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level (these may improve):

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race,…