Assistant Dispensary Manager

Why Nature’s Care Company

NCC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units Wana, Jetty, and Acreage realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through NCC, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

The Assistant Dispensary Manager is responsible for ensuring the efficient operation of the dispensary through effective partnership of the Dispensary Manager and appropriate delegation to the dispensary staff. The Assistant Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and communication skills.

• Responsible for managing efficient operations within a fast-paced environment through effective team scheduling, delegation, and coaching.
• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.
• Responsible for delegating tasks to Lead Dispensary Associates and Dispensary Associates to maintain a compliant, clean, efficient, and positive environment.
• Professionally responds to all staff questions, concerns, or suggestions.
• Partners with Dispensary Manager &/or Human Resources as needed to resolve any conflict immediately.
• Coordinates with the upper management to ensure accurate information is communicated to dispensary staff.
• Manage and implement training on POS system.
• Provides superior customer service for vendors, patient/customers, and caregivers, and ensures team provides exceptional service as well.
• Responds to all patient/customer complaints, requests, concerns, suggestions professionally.
• Maintain inventory control system and perform routine counts of all cannabis and non- cannabis products in the facility.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company.
• Provide regular inventory, sales, and requested reports to the Management Team.
• Additional duties as assigned by management.