Integration Program Leader

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Our Operations team is expanding and seeking an experienced Integration Program Leader to join us. In this strategic role, you will lead the Program Management team responsible for driving integration and business optimization initiatives across GBS US Operations and Client Services. You will partner closely with senior leadership and operational teams to define integration strategies and collaborate with GBS leaders to ensure effective execution.

This role requires strong cross‑functional collaboration, particularly with business optimization counterparts, to ensure program designs are aligned and account for interdependencies across initiatives. As Integration Program Leader, you will be accountable for aligning expectations, priorities, and operating methods across the Integration Program Management team.

You will report to the Vice President of Business Optimization for GBS US and lead a team of Project Managers who will support integration and optimization efforts. Success in this role will depend on your ability to build strong relationships with divisional leadership within Gallagher Benefit Services, as well as functional leaders across IT, HR, Finance, and other key areas.

This is a hybrid role with flexible work encouraged, based out of Gallagher’s global headquarters in Rolling Meadows, IL, ideally 2‑3 days per week.

As the Integration Program Leader, you will play a critical role in shaping and executing integration and optimization strategies that drive operational excellence across GBS US. Your impact will be felt through:

• Partner with senior leadership to design and implement repeatable program and project management frameworks for merger integrations and business optimization initiatives.
• Develop comprehensive program roadmaps that align with divisional strategy and top priorities.
• Foster cross‑functional collaboration by leading regular meetings and workshops to ensure alignment, transparency, and knowledge sharing among stakeholders.
• Create and maintain a consolidated program and project log for the entire Business Optimization team.
• Monitor, track, and report on program status, escalating risks and driving mitigation strategies as needed.

• Lead client service and operations integration work streams in collaboration with the GBS Integration Management Office (IMO).
• Coordinate resource planning and deployment with GBS US leadership, GCoE, and Concierge Services to support merger partners.
• Serve as a primary point of contact and escalation for integration‑related questions across legacy GBS and merger partner leadership.
• Ensure a seamless experience for merger partners and legacy GBS teams by aligning efforts across all integration work streams.

• Drive the portfolio of optimization projects across GBS US business lines, practice areas, and shared services.
• Collaborate with Business Optimization Managers and Analysts to develop business cases and estimate financial impact.
• Consult with senior leaders to identify opportunities for process improvement and operational efficiency.
• Present program and project proposals to the VP of Business Optimization and COO.

• Scope projects and maintain project plans, RAIDD logs, and…