Claims Advocate

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Claims Advocate is responsible for managing all claims for assigned municipal members within a self‑insured risk pool, ensuring proper administration and resolution in alignment with pool policies, municipal regulations, and industry best practices. This role serves as a key resource for member entities, providing guidance and oversight on complex claims. The position requires regular travel to member locations and attendance at board meetings to present claim updates and strategic recommendations.

Key Responsibilities

• Manage complex municipal liability and executive claims, including Directors & Officers (D&O), Employment Practices Liability (EPL), Cyber, Errors & Omissions (E&O), Crime, and Fiduciary.
• Review, report, and coordinate claims with excess carriers and reinsurers.
• Collaborate with municipal representatives, brokers, and attorneys on policy interpretation and coverage issues.
• Maintain strong relationships with member entities, board of directors, carriers, and legal counsel.
• Provide timely and accurate claim status reports to the board of directors and participate in board meetings as required.
• Stay current on statutory, regulatory, and common law developments impacting municipalities; communicate updates to members.
• Attend training sessions and industry conferences to maintain expertise and product knowledge.
• Ensure confidentiality and compliance with pool governance policies.
• Oversee reserving practices, litigation guidelines, and defense counsel engagement.
• Drive early resolution strategies and act in the best interest of the pool and its members.
• Evaluate defense counsel performance annually and recommend adjustments as needed.

• Bachelor’s degree or commensurate experience
• 5 years’ related experience in claims; 2–4 years of experience managing municipal or executive liability claims, or relevant law firm experience.
• Solid understanding of claim and coverage issues.
• Willingness to travel regularly to member locations and attend board meetings.
• Recognized insurance designations a plus

Skills for success:

• Strong critical thinking, judgment, and time management skills.
• Excellent interpersonal, listening, and customer service skills.
• Ability to lead discussions confidently with municipal leaders and boards.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge and working ability to use all claims and business related software.

#LI-KK2

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid…