Claims Operations Manager Senior

Overview This role oversees claims processing operations to ensure efficiency, accuracy, and compliance with legal, regulatory, and organizational standards while driving continuous improvement through workflow optimization, quality assurance, and KPI analysis. The position manages a small to mid-sized team, mitigates operational risk, supports strategic planning, and ensures excellent customer service while addressing moderately complex operational challenges.

How You'll Make An ImpactPosition Summary:

• Oversees the claims processing operations within an organization, ensuring efficiency, accuracy, and compliance with industry standards and regulations.
• Develops and implements efficient claims processing procedures and workflows to enhance productivity and reduce processing times while maintaining accuracy and quality.

Key Responsibilities:

• Ensuring that all claims are processed in compliance with legal, regulatory, and company standards.
• Implementing quality assurance measures to monitor and improve claims handling;
• Tracking and analyzing key performance indicators (KPIs) related to claims operations, such as turnaround times, accuracy rates, and customer satisfaction, to identify areas for improvement;
• Ensuring that the claims team provides excellent customer service, addressing policyholder inquiries and resolving issues promptly and effectively.
• Identifying and mitigating risks associated with claims operations, implementing strategies to minimize potential losses and improve overall risk management.
• Contributes to the development of strategic plans for the claims department, aligning operational goals with the broader objectives of the organization.
• Manages a small to mid-sized team consisting of lower level Managers and seasoned Professionals who exercise latitude and independence in assignments.
• Implements policies and strategies for short-term results (1 year or less).
• Handles problems that are difficult and moderately complex.

Required:

• Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.