Vice President, Captive Client Services

Introduction

At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

You’ll be supported by a culture that values teamwork, curiosity, and the impact of your work. You’re part of a team that shows up, stands together, and leads with purpose.

The Vice President, Captive Client Services is a key leadership position within Gallagher Bassett, driving client satisfaction, operational excellence, and team success across multiple group captives. This role serves as the strategic partner and relationship leader for captive consultants, brokers, and member organizations, fostering collaboration and trust to deliver exceptional results. By championing proactive partnership, expert stewardship, and a comprehensive understanding of captive operations, the Vice President plays a pivotal role in elevating the client experience while promoting a culture of inclusion, innovation, and shared success.

This position is fully remote, but involves travel both domestically and internationally to engage with clients, attend industry events, and collaborate with teams across various locations.

• Serves as Gallagher Bassett’s lead client relationship manager for multiple group captives interacting with Captive Consultants and members of the assigned group captives
• Manages a team of Client Service Managers tasked with delivering the highest levels of member satisfaction and broker service
• Ensures Client Service Managers on their team perform all assigned duties including those related to customer service; meeting and workshop prep and attendance; claim reviews and service issue tracking and resolution
• Attends and represents GB at board of directors’ meetings (two annually for each group captive assigned)
• Proactively supports captive team members in overcoming the most challenging member/broker situations
• Ensures appropriate levels of interaction (calls, in-person visits, board and loss control workshop meeting participation) with Captive Consultants, Captives Members and Broker partners
• Ensures growth and development of team members
• Performs annual program stewardship reviews analyzing captive performance across key indicators and identifying opportunities for improved outcomes
• Leads and overseas production on renewals and/or extension of Gallagher Bassett service offerings
• Has robust understanding of group captives and how cost of risk impacts captives/members financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, shifting and sharing of losses among other shareholders within the group captive).

Required:

• Bachelor's degree and 7+ years of related experience in a leadership role
• Exceptional coaching, feedback, and leadership skills
• Travel as required - both domestic and international
• Analytical thinking and consultative approach in resolving complex matters
• Excellent presentation and facilitation skills – ability to effectively lead conversations among senior-level clients with credibility

Preferred:

• Proven experience in captive insurance, risk management, or a related field.
• Strong leadership skills with a demonstrated ability to foster inclusive and collaborative teams.
• Exceptional communication and interpersonal skills, with the ability to connect with clients and colleagues from diverse backgrounds.
• Strategic thinker with the ability to develop innovative solutions to complex challenges.

Work Traits:

• Always knows what matters most and engages management on important, complex, and high-priority issues
• Able to provide synthesized summaries of key priorities and improvement opportunities to senior leadership and to advocate for/drive their achievement
• Leads group meetings with confidence and poise
• Makes clear the objective and purpose of discussions and can…