Director of Protection Group- Guards

Description

Silver Star Protection Group (SSPG) is a professional security services company headquartered in Rolling Meadows, Illinois, providing customized security solutions to clients across multiple industries and communities. Since 2014, SSPG has continued to grow and evolve alongside the needs of our clients. Our services are designed around each client's unique environment, operations, and security needs rather than a one-size-fits-all approach. Our team is made up of professionals with diverse backgrounds, experiences, and perspectives who share a commitment to safety, professionalism, reliability, and exceptional service.

We believe quality security begins with quality people, and we are committed to hiring individuals who take pride in representing both SSPG and the clients we serve.

The Director of Protection Group (DPG) is responsible for managing all aspects of the day-to-day operations of all Protection Group Client sites and posts. This leadership role involves overseeing staffing, client management, training, licensing, compliance, and ensuring the safety and protection of personnel, clients, and property. The DPG plays a key role in strategic planning, ensuring seamless service delivery, maintaining positive client relationships, and adapting measures to meet evolving risks and regulations.

The DPG serves as the connection between the business unit and SSPG Executive Management providing regular updates and reporting to Sr Level Leaders.

• Oversee and develop daily operations, ensuring high standards of service delivery and operational efficiency across all posts.
• Lead, manage, and supervise SSPG personnel, ensuring proper staffing levels, performance monitoring, and addressing staff issues.
• Develop and maintain strong relationships with clients, ensuring satisfaction with services.
• Oversee the development and delivery of training programs for SSPG personnel, ensuring they are equipped with the necessary skills and knowledge to perform effectively.
• Work with our compliance coordinator to ensure all SSPG personnel are properly licensed and trained.
• Collaborate with senior leadership to identify and mitigate risks, while developing and implementing strategies to address potential threats.
• Lead and motivate SSPG teams to deliver high-quality service, ensuring effective communication and coordination among team members.
• Maintain detailed records of operations, incidents, staffing, and compliance, providing reports to senior leadership as needed.
• Regularly review and update policies and procedures to meet changing needs and current regulations.
• Provide regular updates to Senior Leaders on budgetary items including over time usage, expenses management and revenue projections.

• Proven experience in physical security operations management preferably within a leadership or director role.
• In-depth knowledge of security protocols, risk management, training and compliance standards.
• Strong leadership and team management skills with the ability to drive results and ensure high levels of performance.
• Excellent communication and interpersonal skills to manage client relationships and resolve issues effectively.
• Strong problem-solving abilities and the capacity to think strategically under pressure.
• Ability to adapt to changing circumstances and regulations in a dynamic work environment.

• Bachelor’s degree in criminal justice, Security Management, Business Administration, or a related Regional (preferred).
• Minimum of 5 years of experience in security operations management or related Regionals, with at least 2 years in a leadership role.
• Certification or training in security management or risk…