GBS IMO Strategic Program Manager

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

The GBS IMO Strategic Program Manager is responsible for leading and managing M&A integration programs within the organization for complex and transformational acquisitions. The role involves coordinating cross-functional teams, ensuring seamless integration of processes, systems, and cultures, and delivering programs on time and within budget. The Senior Program Manager will work closely with stakeholders and leaders to align integration activities with business objectives and strategic goals.

Key Responsibilities:

• Lead the M&A due diligence and integration processes from the signing of the offer (term sheet/LOI), ensuring a structured and strategic approach to discovery, planning and execution.
• Develop and implement a detailed integration roadmap that begins at the term sheet stage, aligning with organizational goals and strategic priorities.
• Develop comprehensive program plans, including scope, timelines, resources, and budgets.
• Monitor program progress and adjust as necessary to ensure successful completion.
• Ensure sustained engagement and alignment of cross-functional teams throughout the entire M&A lifecycle, from initial offer to full integration and beyond.
• Oversee post-integration management and leadership activities, ensuring that integration efforts achieve long-term business objectives and cultural alignment.
• Lead and manage multiple integration programs simultaneously, ensuring alignment with organizational goals.

• Collaborate with senior leadership, business and operations leads, external advisors and merger partners to define integration objectives and deliverables.
• Facilitate communication and collaboration among cross-functional teams to ensure alignment, drive decision-making, and resolve conflicts.
• Provide regular updates to program and IMO stakeholders on program status, risks, issues, and changes.

• Identify potential risks and develop mitigation strategies to minimize impact on program outcomes.
• Conduct regular risk assessments and implement corrective actions as needed.
• Conduct risk and issue escalations as required.

• Analyze existing processes, systems, roles and organizational structures to support the development and implementation of the Target Operating Model (TOM) resulting from integration.
• Partner with business and functional leaders to identify, plan and coordinate required changes.

• Develop and execute change management plans to support successful integration and adoption of new processes and systems.
• Provide support for new merger partners to facilitate smooth transitions.

• Establish key performance indicators (KPIs) to measure integration success and track progress.
• Conduct integration evaluations to identify lessons learned and areas for improvement.

Required:

• Bachelor’s…