Merger Integration Go Personal Lines SME

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

As the Merger Integration Go‑Live Support – Personal Lines Subject Matter Expert (SME), you will play a critical role in ensuring the successful integration of acquired businesses into our operations. This role will focus on providing hands‑on support during the "go live" phase of mergers and acquisitions (M&A) within the Personal Lines team. The SME will act as a key resource for both internal teams and newly integrated colleagues, ensuring a smooth transition, operational efficiency, and alignment with Gallagher’s standards and best practices.

• Go Live Support:
  • Serve as the primary point of contact during the go live phase of M&A integrations for the Personal Lines division.
  • Provide real‑time support to teams, addressing operational, system, and process‑related questions or challenges.
  • Troubleshoot issues and elevate as needed to ensure minimal disruption to business operations.
• Subject Matter Expertise:
  • Act as a trusted advisor on Personal Lines processes, systems, and workflows.
  • Share deep knowledge of Gallagher’s tools, platforms, and best practices to ensure alignment with organizational standards.
  • Provide training and guidance to newly integrated teams to help them adapt to Gallagher’s systems and processes.
• Collaboration and Communication:
  • Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition.
  • Collaborate with cross‑functional teams to identify and address integration challenges.
  • Communicate updates, progress, and key learnings to stakeholders throughout the go live process.
• Process Improvement:
  • Identify opportunities to enhance the go live process and contribute to the development of best practices for future M&A integrations.
  • Document lessons learned and provide feedback to improve the overall M&A integration framework.

• Bachelor's degree with 3+ years client service and/or claims management experience – OR – High School degree/GED with 8+ years client service and/or claims management experience.
• P&C License
• Keen understanding of professional and industry standards/practices
• Proficiency in Microsoft Office
• Ability to travel overnight and/or day travel up to 50% of the time.

Skills for Success:

• Demonstrates service delivery focused on quality, people, process and technology
• Strong communicator at all levels, both written and verbal
• Ability to coach and provide direct feedback
• Role model for achieving performance standards and champion of Gallagher’s shared values
• Proficient in using technology as a tool to maximize productivity and quality
• Consistently delivers high quality work on a timely basis
• Keen problem‑solving skills, focusing solutions on the root cause

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below…