Lead Dispensary Associate

Join to apply for the Lead Dispensary Associate role at Acreage Holdings
.

Nature's Care is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Nature's Care, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists the Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• State mandated background check
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Ability to focus, attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

• Full suite of medical, dental, and vision insurance
• Pay Range: $17- $19/hr.
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available
• * Based on eligibility.

• 5, 8-hour shifts
• Night and weekend availability
• ** Subject to change as business needs.

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER:
This job description is designed to indicate the general nature and level of work…