Sales Support Specialist - CHI

Description
* Equal Opportunity Employer Veterans/Disabled

* SUMMARY:

The Sales Support Specialist (“SSS”) is an essential supportive role providing customer response and follow-up for the Account Development Team and or Core business. Your primary responsibilities are to service your assigned customers, including internal price and delivery requests, order entries and expedites. The SSS has a trusted advisor relationship with his or her customers through consistent, effective communication and by proactively managing orders and backlog.

The SSS maintains close attention to all details for quotations, customer purchase order requirements and all order entries. He or she has the ability to recognize emerging issues and to expeditiously address them in a complete, professional manner. The SSS is an integral part of a dynamic team whose goal is to develop and grow profitable business for the region through proactive engagement and communication with an established and emerging customer base.

Qualifications EDUCATION/EXPERIENCE/

SKILLS:

Degree from a four-year college or university preferred; or minimum of three years customer service experience; or equivalent combination of education and experience

Successful completion of the company’s sales training program is required

Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK Utilization of ASW
400 ERP system as well as PEI’s CRM system ESSENTIAL TASKS and RESPONSIBILITIES:

Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency

Manage all customer purchase orders from order entry through expected delivery

Coordinate large bids, quotes, orders and opportunities with your Account Development Representative, Branch Manager, and other appropriate PEI-Genesis personnel

Understand all pertinent government regulations and customer terms and conditions and how they relate to PEI-Genesis’s processes and capabilities, working with the Compliance department to ensure all requirements are met Provide administrative assistance to the Account Development Reps and the management team, including special projects and data entry

Routinely review customer Backlog/Back Order Report to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers

Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution

Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions

Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker

Facilitates a priority focus on important sales activities to achieve clean business excellence

Coordinates with management, sales team, and corporate personnel to maintain conformance of all assigned tasks#LI-AS1