Front Desk Supervisor M​/F - Rotating - Experimental Roma

ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.

Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.

The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.

Under the supervision of the Front Office Manager, your responsibilities will include:

• Covering reception shifts (check-in/check-out, reservations, billing, cash handling, and guest requests),

• Managing the front desk independently in the absence of the Front Office Manager,

• Ensuring a smooth and high-quality guest experience in compliance with hotel standards and procedures,

• Guaranteeing adherence to internal procedures,

• Leading and motivating the reception team, managing conflicts, being attentive to staff needs, and ensuring team cohesion,

• Contributing to the organization of the front office to ensure it is efficient, dynamic, and reflects a positive image of the hotel,

• Anticipating guest and operational needs, participating in back-office administrative tasks, assisting with recruitment for the reception team, and helping manage and organize the reception schedule.

You have an excellent professional appearance, a strong sense of service, and outstanding interpersonal skills.

You are attentive to details and work well as part of a team.
You are autonomous, dynamic, and rigorous.
You demonstrate initiative and are flexible with working hours.

You are proficient in Microsoft Office, and ideally in the OPERA property management system.

You are fluent in Italian and English; knowledge of a third language is an advantage.

Throughout your journey with us, you’ll be immersed in a stimulating and innovative environment.

You’ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.

Whether it’s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.

Here’s what we offer:

• Training and career development opportunities,

• Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,

• Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).