Scheduler Home Health

JOB PURPOSE

Reporting to the Business Office Manager (BOM), the Scheduler ensures that upon referral and acceptance of a patient to the Agency, all treatments, services, etc. are scheduled in a timely manner. The Scheduler tracks and responds to any visit alterations that may occur. This position works closely with Care Management and other peers as needed for an accurate accounting of visits ordered and provided.

The Scheduler schedules visits in a way that ensures productivity requirements are met.

• Provide accurate, timely, and well communicated schedules for all patients upon referral through admission and discharge from the agency.
• Participate in agency back office daily operations as assigned by the BOM.
• Demonstrate flexibility and use of critical thinking skills in addressing frequent changes throughout the day requiring schedule adjustments.
• Ensure that field scheduling assignments follow agency standard operating procedures. Schedule patients in a way that provides and maintains visit productivity for various levels of partners in the agency.
• Update the daily Home Health RADAR staffing availability report.
• Computer skills a must.
• While maintaining a pleasant and professional manner, multi-task and problem solve in an environment with frequently changing priorities and short deadlines.
• Excellent interpersonal skills. Interact effectively with field clinicians, sales/marketing personnel, central intake, initial and ongoing authorization staff, nurses, patients and other internal and external customers to meet patient scheduling needs.
• Flexible; willingness to work beyond normal working hours on weekends and holidays as necessary to meet organizational needs.
• Knowledge of confidentiality and PHI best practices, sharing information on a “need to know