Financial Aid Assistant; Marietta campus

Position: Financial Aid Assistant (Marietta campus)
About Us

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 and 2025 Aspen Prize for Community College Excellence.

Job Summary

The Financial Aid Assistant assists with the Financial Aid (FA) process by verifying and processing required documentation. The position serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff.

Responsibilities

* Is responsible for understanding, support, and carrying out the college
¿ s mission, vision, and values and comply with mandates and regulations of government and accrediting bodies

* Assists and advises students and parents regarding financial aid application process, eligibility requirements, status of documents and other FA issues or concerns

* Verifies the accuracy of documents and the consistency of data from need analysis processor, federal tax returns, financial aid transcript verification documents, and student information; and performs data analysis to identify discrepancies in data and determines action for resolution

* Performs quality assurance review of all financial aid documents and audit reports to ensure integrity of data.

* Accesses a variety of computer information systems and databases to retrieve, verify and enter data.

* Assigns FA processing in accordance with state and federal regulations and institutional policies and procedures

* Maintains approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with policies and procedures

* Maintains and updates FA processing system and resolves issues with applications and documentation

* Monitors and follows-up on the status of all pending student loan documents

* Assists with student orientation and other FA events

* Attends workshops, trainings, and department update meetings and serves on various college committees

* Performs other duties as assigned

Required Qualifications

* High school diploma (or equivalent)

* One (1) to three (3) year experience in an office setting or business-related customer service position

Preferred Qualifications

* Associate degree from an accredited institution and one (1) year of experience in an office setting or business-related customer service position OR high school diploma/ equivalent and three (3) years of experience in an office setting or business-related customer service position

* Experience in Higher Education, a student success-related field, or student financial aid is a plus

Proposed Salary

$19.71 per hour

Required Documents to Attach

* Cover Letter

* Resume

Knowledge, Skills, & Abilities

* Knowledge and understanding of Federal, State, and Institutional policies and procedures related to student financial aid

* Knowledge of automated processing principles

* Knowledge of information verification principles and practices

* Knowledge of computers and job-related software programs

* Skill in the provision of customer services

* Skill in the analysis of problems and the development and implementation of solutions

* Skill in oral and written communication

* Ability to apply institutional rules and federal and state financial aid regulations, necessitating judgment, selection, and interpretation in their application

* Familiarity with program eligibility requirements.

* Proficiency in technology, including MS Office Suite, videoconferencing software (MS Teams), digital records management systems, and general data information systems

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at jobs

For technical support, please contact the Shared Services Center at  or oneusgsupport

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be…