Warranty Salesforce Customer Intake Associate

This position is based in Cedartown, GA. There is no relocation reimbursement for this position.

The Warranty Salesforce Customer Intake/Setup Associate is responsible for the accurate and timely entry of dealer product registrations into Salesforce. This full-time position takes dedicated ownership of the registration intake and customer setup process and communicates with dealers to explain the warranty registration process and resolve incomplete submissions.

• Maintains a professional, detail oriented, customer centric courteous, and solution-based demeanor in all interactions with Dealers and across departments.
• Dealer Registration Entry:
  Receive and enter dealer submitted product registrations into Salesforce accurately and in a timely manner, maintaining virtually error free data entry across a high monthly volume.
• Customer Account Setup:
  Create and update customer and equipment records in Salesforce, ensuring each registration includes complete and accurate customer, dealer, model, and serial number information.
• Process Ownership:
  Serve as the dedicated owner of the dealer registration and customer setup process, providing a single, consistent point of accountability for registration intake.
• Documentation Verification:
  Review registration submissions for completeness and accuracy, and follow up with dealers to resolve missing or conflicting information.
• Communication:
  Serve as the point of contact for dealers regarding registration status. Clearly and professionally explain the warranty registration process, requirements, and next steps.
• Records Management:
  Maintain accurate and organized records of all registrations and customer setups for future reference and audits.
• Backlog Management:
  Prioritize and work through registration queues to keep data entry current and prevent backlog.
• Reporting:
  Provide regular reports on registration volume, processing times, and data accuracy to the Warranty Supervisor and Service Manager.
• Collaboration:
  
  Work closely with the Warranty and Service teams to ensure registrations support accurate warranty coverage determinations.
• Training:
  Provide guidance to dealers on proper registration submission and documentation requirements.
• System Updates:
  Ensure Salesforce records remain current with the latest customer, dealer, and product information.

• Education:
  
  High school diploma or equivalent required.
• An associate’s degree or coursework in business administration or a related field is preferred.
• Experience:
  
  1+ years of experience in data entry, administrative support, or customer service.
• Familiarity with Salesforce or other CRM systems is a plus; no technical experience required.
• Technical Knowledge:
  General familiarity with Automotive, tractor, or equipment product lines is helpful but not required.
• Ability to accurately interpret dealer-submitted registration information, including customer, model, and serial number data.

• Exceptional attention to detail, with the ability to enter data virtually error-free.
• Articulate written and verbal communication skills for speaking with dealers and explaining the warranty process.
• Strong process orientation, follow established procedures consistently.
• Ability to manage a high volume of data entry while meeting deadlines.
• Comfortable learning and working in Salesforce, SAP, and the Office Suite.
• Customer service orientation, with the ability to manage difficult situations with professionalism.