Office Manager

Our associates celebrate lives. We celebrate our associates. Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

• Accounting function oversight: collections of all accounts receivable, verifications and payments of all accounts payable invoices, controls of receipt and deposit of cash payments received.
• Maintains petty cash account and disburses the same in accordance with company policies and procedures.
• Reconciliations of all accounts, cash advance checks, same day check requests, bank deposits.
• Verifies/audits cash disbursement reports, tracks capital expenditure authorizations (CEAs).
• Orders supplies for the office and completes inventory counts.
• Coordinates processing of orders and receipt of all merchandise orders including memorials and caskets, and control of storage inventory for vaults and markers, urns, and caskets.
• Oversees the processing of installation funeral‑related orders and orders to the grounds and maintenance departments.
• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation.
• Schedules incoming orders and drivers for the ambulate service.
• Completes various funeral/cemetery reports and files accurately.
• Supports Sales as necessary requiring an understanding of JD Powers.
• Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits.
• Day Sales Outstanding (DSO) related to financial and administrative areas.
• Assists in preparing and/or overseeing all funeral/cemetery‑related forms.
• Reviews time cards and administers corporate payroll policies and procedures.
• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre‑need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
• Ensures new associates receive new hire orientation.
• Pulls monthly reports from reporting site and creates stack ranking reports for key performance indicators.
• Maintains vehicle records/licenses.
• Processes expense reports.
• Updates General Price Lists (GPLs).
• Manages all Alarm Systems (codes, working order, etc.).
• Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed.
• Coordinates daily activities with business unit as well as other departments.
• Trains associates in the proper administration of policies and procedures.
• Services customers by interacting with families in a professional and compassionate manner.
• Maintains and updates customer records, updates company website with current obituaries and ensures obituaries are placed in newspapers.
• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to exceed expectations.
• Behaves in a supportive way to enrich the work environment.
• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.
• Performs other duties as assigned.

• Education:
  
  High school diploma, GED or completion of a diploma‑training program at a college or technical school.
• Experience:
  
  Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required.
• Knowledge, Skills & Abilities:
  Solid working knowledge of computers, typewriter, MS Office, e‑mail, internet and basic office equipment; excellent communication skills both orally and in writing; high level of compassion, integrity, and confidentiality; problem solving skills; ability to multi‑task and set priorities; detail oriented; flexible and able to function in a fast‑paced environment.

Work Environment:
Professional Dress is required when in contact with families.

Work Postures:
Sitting continuously for many hours per day, up to 6 hours per day; climbing stairs to access buildings frequently.

Physical Demands:
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.

Work Hours:

Working beyond "standard" hours as the need arises.

Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.