Financial Services Officer

* Past banking experience is required for this opportunity*

Responsible for coding, posting, and preparing all documents necessary for closing loans. Coordinates closings with members. Processes miscellaneous paperwork including adverse actions. Performs a broad variety of advanced member service functions such as opening, closing, and maintaining accounts including IRAs, processing wires, renewing certificates, and assisting members with bookkeeping and checking account problems. Responsible for providing any Teller related functions for members in person, via phone, and through the mail.

Balances each day's transactions and verifies cash totals. Answers members' questions regarding credit union services provided and performs a variety of account maintenance duties. Actively cross sells credit union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other team members with duties as required. Serves members promptly and professionally.

• High School diploma or GED.
• Experience in banking is preferred. Previous experience working with the public and/or customer service is also preferred.
• Experience in cash handling is preferred.
• Must have strong oral and written communication skills.
• General skills applicable to this position include:
• A minimum of a beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
• Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.
• Ability to interact tactfully and professionally with Credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various personnel and member information.
• Light travel is required. Travel to the various branch locations or to off-site trainings may be necessary on occasion.

Adaptability
- Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics
- Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications
- Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative
- Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving
- Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

Sales Skills
- Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us  want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.