Medical Patient Account Representative

Overview

USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with over 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare landscape. By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.

USPh is seeking an experienced, full-time Medical Patient Account Representative to join our fun, energetic team at our Central Billing Office in Rome, Georgia. If you’re detail-oriented, enjoy problem-solving, and thrive in a collaborative environment, we’d love to meet you!

• Perform rebilling, follow-up, and collection activities for assigned payers
• Research, appeal, and resolve patient account balances
• Accurately and thoroughly document all collection activities
• Verify claims adjudication using appropriate systems and resources
• Initiate phone and written communication with payers and other responsible parties to secure reimbursement
• Edit and update claim information to ensure compliance with billing guidelines for electronic and paper submissions
• Maintain strict adherence to HIPAA privacy and security regulations when handling patient information
• Participate in monthly meetings, training seminars, and hands-on training
• Identify trends and recurring claim issues and assist with resolution efforts

• Excellent verbal and written communication skills
• The ability to multitask with great attention to detail
• Outstanding customer service when communicating with patients and insurance carriers
• Demonstrate analytical and problem-solving skills
• Work well in a team environment towards monthly, quarterly, and annual goals
• Strong knowledge of Billing/EMR software
• Proficient in MS Word and Excel
• Bilingual
• Outgoing and energetic personality. Most importantly – you need to have FUN while you work!
• High school diploma or equivalent
• Insurance collections experience

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive