Practice Coordinator

Overview

The Practice Coordinator oversees business operations for the assigned Primary Care Practice.

• Supervises and trains staff
• Schedules staff
• Maintains all timekeeping records
• Maintains files on employees
• Conducts annual performance evaluations
• Ensures all employees follow Floyd policies and procedures
• Participates in hiring practice for office staff; participates in interviews
• Conducts orientation of new employees
• Ensures practice compliance with FLSA, CLIA, OSHA, ADA, EEO and licensure requirements
• Conducts annual skills checklists
• Maintains business/office/employee competency files on site; ensures all clinical staff have current licensure and CPR
• Utilizes the medical office information system in patient check-in and check-out process; CPT/ICD – 9 coding
• Conducts insurance verification
• Maintains knowledge of participating insurance plans and HMO/PPO; provides patient financial counseling as requested
• Makes appointments for patients
• Assures patients demographics are correct
• Assures accuracy of all information for billing and compliance
• Reviews errors with staff to ensure understanding of processes
• Answers Practice phone and routes to appropriate source
• Answers telephone in courteous and professional manner
• Responds to telephone call by referring to appropriate person in a timely manner
• Performs basic clerical duties
• Types documents accurately; files documents accurately
• Makes copies of documents as requested
• Receives mail, makes appropriate copies and routes appropriately; opens and distributes mail automatically
• Prepares outgoing mail
• Maintains accurate medical records
• Documents pertinent conversations and phone calls; documents referrals
• Prepares new patient record and/or verifies/updates established patient records
• Calls in prescriptions with Physicians approval; calls in a timely manner
• Documents in the chart
• Provides back up for all practice-based business office functions
• Maintains vacation schedule to ensure coverage of all positions; requests floater if position cannot be covered within office
• Covers other positions as needed
• Communicates clearly and appropriately with team members, Physicians and patients
• Communicates complete and timely information

None

• Completion of a 2 year course for Medical Office Assistants at the post-secondary level

• At least 3 years in a medical or front office environment working with medical office information systems, electronic billing and other automated functions

NA

Prolonged sitting and/or standing. Frequent walking, bending, stooping, pushing, twisting and turning. Occasionally lifts 10 pounds or more of office related equipment or supplies. Eye-hand coordination and manual dexterity in reaching, grasping and handling with repetitive use of hands and fingers in operating computer, calculator, telephone, copier, fax and similar office equipment. Ability to distinguish letters, numbers and symbols with normal range of vision and hearing and ability to communicate verbally and in writing.

Work-related stress due to volume and time constraints. May require travel by vehicle to alternative locations.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid…