Front Desk, Hospitality ​/ Hotel ​/ Catering

Summary of Position The purpose of the Front Desk Clerk is to create the ultimate guest experience for all guests of our hotel. Front Desk Clerks recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction

Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.

Takes pride in representing the company and property professionally with our guests, associates, and vendors.

Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.

Complies with company, department & brand standards

Completes training as required by company, property and brand.

Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.

Must be able to work flexible hours/schedule, including evenings, weekends, and holidays.

Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities.

Maintain cash bank per accounting guidelines. Comply with all accounting procedures.

Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations.

Attend meetings as scheduled. Apprise management of any concerns or suggestions.

Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.

Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc.

Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out.

Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.

Provide safety deposit boxes to guests in accordance with established hotel procedures.

Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests.

Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems, including those that have been resolved

Stock the Market daily with all required products…