Temporary Assistant - IT Support CSS II - Cartersville

Job Title

Temporary Assistant - IT Support CSS II - Cartersville

GHC - Cartersville Instr. Site

Temporary, Part-Time (22 hrs/week)

This position works for the Client Technology Services (CTS) unit of the Information Technology (IT) Division. It performs specialized duties in the provision of CTS operations to students and employees. In addition, this position is responsible for the distribution and support of all client technology across all instructional sites at Georgia Highlands College (GHC).

• Assists Director of Client Technology & Media Services and/or IT Regional Operations Director in projects and technical implementation
• Provides hardware and software support for faculty and staff for all College owned desktops, laptops, printers, and related peripherals on all GHC campuses and locations
• Delivers enterprise-wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals
• Installs, configures, and maintains all new computers and peripherals for the College
• Provides tier-two telephone, email, web and in person client and technical support to faculty, staff, and students
• Responsible for facilitating the resolution of student and employee user account issues
• Assists in basic audio‑visual duties within the IT Division
• Responsible for maintaining accurate inventory records for all GHC desktops and laptops
• Assists customers in connecting their personal devices (smart phones, tablets, laptops) to GHC Wi‑Fi
• Assists with projects within the Information Technology Services Division
• Coordinates with other IT personnel to diagnose and resolve system problems
• Performs related duties

• Knowledge and level of competency commonly associated with completion of an associate's degree in a field related to the occupational area
• Sufficient experience to understand the basic principles relevant to major duties of the position, usually associated with completion of an apprenticeship/internship or having had a similar position for two to three years
• Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated

• Knowledge of information technology systems and internal controls
• Knowledge of information technology best practices
• Knowledge of computer system design, architecture, and methodologies
• Knowledge of relevant local, state, and federal laws
• Skill in the analysis of problems and the development and implementation of solutions
• Skill in the preparation of clear and precise reports
• Skill in oral and written communication

$23.00/hour (up to 22 hours per week)

• Resume

This is a temporary position open now until the end of May.

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