Operations Manager

Job Details

Job Location:

Rome, GA  Position Type:
Puckett EMS Job Category:
Office / Administrative

The Operations Manager is responsible for planning, organizing, directing, and controlling significant operation, and maintenance functions of a designated operations unit/production center for Medshore Ambulance Service. The Operations Manager has formal authority (decision‑making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit/production center, and staff authority (advise, assist, or offer service) to other positions within the organization.

Performs a wide range of difficult to complex administrative activities related to operations and discretionary activities that serve to support effective company operations. The Operations Manager assists the General Manager and Senior Management in formulating objectives, policies, and strategies. He/she announces guidelines for authorized company plans, programs, and procedures to ensure the effective management of the personnel, activities, and programs and to work toward the attainment of current and future company objectives.

Responsible for recommendations in budget preparations as it pertains to the designated operations unit/production center. Responsible for statistical information control and distribution as it pertains to system status management. The Operations Manager will serve on the utilization committee as outlined in policy #828. He / She must be familiar with local, state, federal laws and regulations applicable to the operations of ambulance and wheelchair services.

He / She maintains contacts with local and state agencies so as to foster cooperation and good public relations. He / She is responsible for the efficient operations of the designated operations unit/production center and is to ensure the highest possible quality of care, and safety of the patients being treated and transported by the crews' providing services. The goal of the Operations Manager is to produce high‑quality unit hours at a reasonable cost per unit hour, and to fulfill as closely as possible the coverage requirements of senior management.

A “high quality unit hour” may be summarized as a clinically‑competent, neat‑appearing, well‑motivated crew conducting themselves at all times in a safe, friendly, caring, and professional manner, while working with high quality, reliable, clean, and well‑maintained equipment under the direction of the control center for one hour. The Operations Manager participates in and/or undertakes any special projects as required by the General Manager and/or Senior Management.

• Confers frequently with the Senior Management, Operations Supervisors, Assistant Supervisors and other management to discuss the activities of the company.
• Plans medium and long-range goals and objectives for field operations.
• Responsible for selection and placement of operations personnel at the level of Supervisor. Consulted in all questionable placements in the designated operations unit/production center.
• Responsible for maintaining good relations with the public and allied agencies as they relate to the field operations divisions.
• Assists in contract negotiations and governmental relations affecting the individual operating unit.
• Ensures that assigned personnel are fully informed of company policies, local procedures and other information pertinent to their jobs.
• Reviews and acts upon, as necessary, all incident, deviation/exception, and other reports within the company.
• Keeps current on events affecting Medshore Ambulance Service: accidents, injuries, breaches of policy, interagency relations, morale, newsworthy events, and superior/poor performance by field personnel.
• Responsible for reviewing performance evaluations of the Operations Supervisors and Assistant Operations Supervisors within the designated operations unit/production center and providing input into the appraisal process.
• Assists the Operations Supervisors and Assistant Operations Supervisors in administering discipline and counseling to achieve a desired result. May…