Retail Team Lead - Rome

America's Thrift Stores - Rome, 2204 Shorter Drive, Rome, Georgia, United States of America

Posted Monday, June 1, 2026 at 5:00 AM

• Need flexible part time hours? We've got'em!
• Growth opportunities
• Help others through our charity partners
• Save the environment
• So much more!

• Your smile lights up the room!
• Your care for our customers
• Your unique personality and amazing attitude
• You are a team player ready to work with a diverse group of co‑workers
• You know how to operate a register? Even better!
• It's never too early to start gaining work experience. You can join our team starting at 16 years old!

• Greet and interact with customers
• Operate the register when needed
• Help keep our sales floor clean and attractive to our customers
• Share information about our charity partners and our mission with our customers
• Assist customers with questions and concerns
• Lift up to 15 lbs.

Our retail teams work together to provide an excellent experience for our donors and customers. Whether we are building eye catching displays, helping someone find the perfect jeans (thrifting one pair of jeans saves the world 1,800 gallons of water ya know!) or explaining our charity contributions at the checkout, we combine our passion for customer and community service.

To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Department:
Retail

FLSA Status:
Nonexempt

The Retail Team Lead plays a key role in supporting the daily operations of the sales floor by leading through example in customer service, merchandising, and team engagement. This hands‐on role is responsible for helping to maintain retail standards, assisting with team supervision and training, and ensuring a clean, organized, and customer‑friendly environment. The Retail Team Lead actively contributes to achieving operational goals while developing the skills necessary to coach and lead others in alignment with our Core Values and Mission.

• Support daily sales floor operations including setup, restocking, zoning, and recovery.
• Provide guidance to team members to ensure exceptional customer service.
• Maintain merchandising standards such as signage, cleanliness, and product rotation.
• Enforce store policies including pricing accuracy, color tag rotation, and shop‐ability standards.
• Ensure timely placement and replenishment of merchandise, addressing gaps in inventory.
• Assist with seasonal changes, promotional displays, and special merchandising projects.
• Actively train and coach team members, offering real‑time feedback and support.
• Assist with opening and closing procedures as directed by store leadership.
• Communicate daily priorities and goals during team huddles.
• Address customer concerns in a professional manner and escalating when appropriate.
• Promote and model adherence to all safety, loss prevention, and operational policies.
• Serve as the on‑floor point of contact in the absence of a supervisor or manager.

• Must be 18 years of age or older.
• Reliable, consistent, and dependable.
• Strong attention to detail and ability to follow through.
• Ability to work in a fast‑paced environment and meet production goals.
• Capable of standing, bending, and lifting throughout the shift.
• Able to lift merchandise bags up to 50 pounds.
• Willing to wear required personal protective equipment (PPE).
• Able to meet…