Member Specialist

What you’ll do

Providing member service, maintaining the checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, guiding members regarding self-service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, following company safety standards, procedures, and guidelines, and conducting safety sweeps.

Following proper procedures for handling merchandise and correcting and reporting unsafe situations to facility management.

Maintaining entrance areas: acknowledging members, verifying membership cards, and identifying member needs, assisting members with purchasing decisions, locating merchandise, transporting items, and maintaining a safe shopping environment.

Maintaining exit areas: reviewing member receipts, acknowledging the member, identifying member needs, securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork, logs, and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.

Assisting with the training of Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, delivering new programs rollout training, and providing continuous learning and process improvement opportunities.

Ensuring area of responsibility is maintained in accordance with company policies and procedures through proper handling of returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Complying with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy and applying these in executing business processes and practices.

Completing work assignments and priorities using policies, data, resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; and determining and recommending ways to address improvement opportunities.

Respecting the Individual by embracing differences, creating an inclusive workplace, working as a team, building strong relationships, communicating with impact, and mentoring others.

Acting with Integrity by maintaining the highest standards of ethics and compliance, modeling Walmart values, supporting the company’s regenerative goals, and holding oneself and others accountable.

Serving our Customers and Members by delivering results while putting the customer first and making decisions based on reliable information.

Striving for Excellence by displaying curiosity, taking calculated risks, driving continuous improvement, using new technologies and skills, and supporting others through change.

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO see

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and…