Store Manager at Hospitality House Thrift Store, Rome, GA

Store Manager at Hospitality House Thrift Store, Rome, GA

The Thrift Store Manager oversees the daily operations of the store, managing staff and ensuring excellent service for both donors and customers. This role ensures the store generates revenue to support the organization’s mission while maintaining a positive shopping and donation experience.

KEY RESPONSIBILITIES:

Operations Management

Oversee daily store operations, including opening/closing procedures

Ensure compliance with local, state, and federal regulations

Maintain a clean, safe, and organized retail environment

Implement loss prevention and safety procedures

Staff and Volunteer Supervision

Recruit, train, and supervise employees and volunteers

Develop work schedules and manage timekeeping

Provide coaching, performance feedback, and disciplinary action when necessary

Foster an inclusive, mission-driven workplace culture

Manage store budget, sales goals, and expense control

Monitor cash handling, deposits, and financial reporting accuracy

Analyze sales trends and implement strategies to increase revenue

Donations and Inventory

Oversee donation intake, sorting, pricing, and merchandising

Ensure efficient inventory turnover and quality control

Build relationships with donors and community partners

Customer and Community Engagement

Promote store events, sales, and mission awareness

QUALIFICATIONS:

Required

High school diploma or equivalent

2–4 years of retail or resale management experience

Demonstrated supervisory experience

Strong organizational and communication skills

Basic proficiency in POS systems and Microsoft Office

Preferred

Experience in nonprofit or mission-driven organizations

Knowledge of thrift/resale operations

Bilingual (English/Spanish) a plus

Physical requirements

Ability to lift 40–50 pounds

Ability to stand, walk, bend, and reach for extended periods

Ability to work in a retail environment with varying temperatures

Work Schedule

Full-time position; may include weekends and holidays

Flexibility required based on store needs

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:

Hospitality House for Women, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected status under applicable federal, state, or local laws.

ADA COMPLIANCE STATEMENT:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

BACKGROUND CHECK

Employment is contingent upon successful completion of a background check and drug screening, in accordance with Georgia law.

AT-WILL EMPLOYMENT DISCLAIMER

Employment with Hospitality House for Women, Inc. is at-will and may be terminated by either the employee or employer at any time, with or without cause or notice, in accordance with Georgia law.