Sales & Marketing Coordinator

Summary of Position The Sales Coordinator position is responsible for initiating sales contacts to generate business for the hotel and coordinating sales activity within the sales office. This individual must have the ability to easily and willingly adapt to changes of policy, procedures, or work environment. A primary duty is to meet project deadlines consistently, completing all projects assigned in an accurate and thorough manner.

This position assists Sales Manager and any other members of the hotel sales team to develop, implement, promote and follow through on actions and activities to increase the hotel’s business revenues.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction

Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.

Takes pride in representing the company and property professionally with our guests, associates, and vendors.

Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.

Complies with company, department & brand standards

Completes training as required by company, property and brand.

Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.

Have a thorough knowledge of emergency procedures.

Strong organizational skills and the ability to plan work schedule, prioritizing work tasks and responsibilities.

Achieves established sales contact goals and business revenue goals for assigned market.

Actively and consistently participates in sales meetings, planning sessions and brainstorming.

Data entry using Sales Pro, PMS System, Microsoft Word, and Excel.

Copying and distribution of internal/external letters, forms, bookings, contracts, BEO’s, group resumes, rooming lists, event schedules, and mail.

Responsible for ensuring group rooming lists are received in a timely manner and properly input into Sales Pro AND PMS System, with copies inserted in Front Desk Group Resume Book.

Responsible for securing completed direct bill applications, distribution of group credit information, and accurate adherence to group billing procedures.

Monitors business trends and recommends adjustments to Revenue Maximization Strategies.

Trace VIP guests for arrival, room assignments, and amenities.

Preparing contracts, reports, and other paperwork related to the sales department.

Follow up / develop response(s) to leads for potential business opportunities for our hotel.

Trace follow-up dates and actions necessary for all group bookings.

Assist in preparation of daily, weekly and monthly reports and Group Log Book.

Assists SM in preparation and timely submission of Sales Department’s weekly Sales Productivity Analysis Report.

Maintains Group History, traces/follow-ups, and entries in Sales Pro.

Maintains organization of office for filing, faxing and distribution of all correspondence

Assist during development of Hotel’s Marketing Plan, Budget, and RFP submissions as needed.

Assimilate into the Hotel’s “Guest Service” culture through understanding, supporting and participating in all elements of providing our hotel’s guests with Superior Guest Service.

Maintenance of computer data for Sales Department including updating and troubleshooting.

Demonstrate working knowledge of the hotel’s…