Senior Field Service Engineer; GA)

Omega Medical Imaging | Headquartered in Sanford, FL

Remote - Atlanta, GA

At Omega Medical Imaging, we are innovators in the field of interventional imaging. As theonlycompany in the world specializing in AI-driven fluoroscopy systems for Cardiology and Gastrointestinal cases, we’re transforming how clinicians perform life-saving procedures. Our Fluoro Shield technology reduces radiation exposure by up to 84%, enhancing patient safety and improving clinical outcomes.

Joining Omega Medical Imaging means being part of a mission-driven team where your work has a measurable impact on healthcare delivery — and where your technical expertise directly supports our commitment to excellence, innovation, and service.

We are seeking a highly skilled and experienced Senior Field Service Engineer to travel and lead complex installations, perform expert-level diagnostics and repairs, and serve as a trusted technical advisor to our healthcare partners.

This position is based in Atlanta, GA and requires significant time in the field supporting customer sites, with travel expectations subject to business needs. Initial training is expected to take place at Omega Medical Imaging headquarters in Sanford, FL. There will also be anticipated quarterly travel to headquarters for training on legacy and future products and participation in process improvement initiatives.

• Customer Support & Technical Service
  • Travel consistently to customer sites to install, maintain, and repair Omega systems, including electronic, mechanical, and software components
  • Troubleshoot complex service issues while mitigating unnecessary return visits
  • Ensure timely return of critical equipment for processing
• Technical Expertise & Product Mastery
  • Master the fundamentals of X-ray technology and associated imaging equipment
  • Stay current on enhancements, legacy products, and future product developments through continuous learning and training
  • Read, interpret, and translate a wide variety of schematics with precision
• Process Improvement and Knowledge Sharing
  • Partner with Sales, Engineering, and Technical Support teams to drive product improvements and identify new opportunities
  • Provide immediate feedback on customer quality issues to improve service and product reliability
  • Assist in the development and refinement of service procedures and best practices
• Customer Relationships and Communication
  • Build and maintain strong relationships with clients by resolving technical issues and training them on system operations
  • Serve as a trusted advisor to customers, ensuring service excellence and reliability in high-pressure environments
  • Provide consistent communication with the Director of Field Service and service team members
• Operational and Administrative Duties
  • Complete field service and expense reports in a timely and accurate manner
  • Maintain the calibration and organization of service tools
  • Support departmental financial goals by maximizing scheduling efficiency and minimizing unnecessary costs
  • Respond to after-hours customer requests in emergency situations as needed

• 3–5 years of field service experience required, particularly with X-ray or high-level electromechanical systems
• Direct experience with imaging systems and installations
• Associate degree, military technical training, or equivalent relevant experience in electronics, medical devices, mechanical systems, or a related discipline
• Expertise in wire crimping, soldering, voltage measurement, and troubleshooting fuses, relays, and pots
• Strong ability to read and translate complex schematics
• Proficiency in digital electronic circuitry, electromechanical devices, and test equipment
• Strong…