Public Safety Officer Lead, Unarmed AHF

Department

Atrium Health Floyd Medical Center – Public Safety

Full Time
• 40 Hours per Week
• Employment Status: FT

Pay Range
: $24.10 – $36.15 per hour

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor.
• Maintains department uniform and equipment in good repair.
• Provides front‑line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities; prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms shift work documentation in the electronic record, reviews and approves all shift incident reports, and conducts shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence; responds to service calls involving combative or threatening patients, visitors, and team members.
• Serves as a primary resource for de‑escalation and utilizes use of force when necessary (e.g., conducted electrical weapon, handcuffing).
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes; schedules public safety staff and ensures daily work and assignments are appropriately covered.
• Makes decisions regarding the dispositions of apprehension/arrest cases and refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Plays key responsibilities in planning, preventing, practicing, and responding to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training when potential for injury exists.
• Investigates incidents that occur on Advocate Health property, completes timely and accurate reports, and escalates complaints to appropriate leaders.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members.
• Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors every law enforcement prisoner patient guard.
• Coordinates emergency response planning and practice with other departments and units, ensuring after action reviews are accomplished and documented.
• Provides initial performance coaching, acts as a resource to correct or improve individual performance, and participates in annual performance evaluations.
• Serves as the primary internal trainer for the Department; assigns preceptors for probationary officers, monitors orientation, onboarding, and assessment, compiles feedback, and maintains training records.
• Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER).
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.
• Utilizes interview and interrogation tactics to uncover information about incidents.
• Completes patrolling with a community‑oriented approach.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS); must be obtained on a one‑time basis within two years of appointment.
• For Illinois teammates:
  State of Illinois 20‑hour Basic Security Officer course;
  Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates:
  Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• A valid driver’s license issued by the Division of Motor Vehicles.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

High school graduate or GED.