Job Description & How to Apply Below
To create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma.
With at least 2 years of Reservations experience in luxury hospitality , you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally.
Key responsibilities:
responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services. Proactive in anticipating guests’ needs, providing personalised recommendations and acting as a trusted point of contact throughout the booking process.
Strong communication and problem-solving skills, with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria.
What we need from you:
able to work closely with all operational departments to ensure a smooth and successful guest journey, while maintaining accuracy and efficiency in a fast-paced environment.
Fluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS. Previous experience in Reservations is considered a strong asset.
Send your CV to: selezione – Object:
RESERVATION AGENT
This job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. 198/2006).
All CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03).
For the privacy policy, please visit the website Privacy Policy.
CCNL Tourism H052;
Remuneration is based on the employee's salary grade from 4° to 3°;
Full-Time or Part-Time;
Fixed-term contract or permanent contract.
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