Senior Implementation Project Manager

Senior Implementation Project Manager Service Channel  is the leading cloud‑based platform for Facilities Management and Maintenance operations. We help organizations source, procure, manage, and pay for repair and maintenance services across multi‑site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast‑growing technology company.

We are committed to building both a great product and a great place to work.

The Implementation team is seeking a Senior Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the Service Channel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.

You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations. This position requires someone comfortable operating in a fast‑paced environment, balancing technical depth with clear, confident client‑facing communication.

Key Responsibilities Serve as a functional and domain expert on Service Channel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery

Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints

Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines

Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption

Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders

Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership

Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support

Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution

Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery

Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience

Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

Required Skills & Experience Bachelor’s degree or equivalent professional experience6+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms)
Strong understanding of Facilities Management, Maintenance Operations, or Service Delivery environments

Proven experience managing all phases of the enterprise implementation lifecycle

Demonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers

Strong problem‑solving skills with the ability to independently resolve customer issues

Excellent written and verbal communication skills

Strong organizational skills with the ability to manage multiple projects, priorities, and budgets

Ability to mentor and support other project managers

Willingness to travel up to 40%
Preferred / Desired Skills & Experience Hands‑on experience with Facilities Management, R&M workflows, vendor networks, or multi‑site operations

Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes

Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus Experience delivering enterprise software trainingPMP certification or equivalent is a plus

Why Work for Us?

We work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork

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