Ombuds Officer (Outreach & Communication) P4

Final date to receive applications 25 August 2026-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFPThe World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).The position is located in the Office of the Ombudsperson and Mediation Services (OBD) in WFP HQ, Rome, Italy, and reports to the Ombudsperson and Director of the Office. To lead the promotion of informal conflict resolution as a key element of WFP’s internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services.

The role also involves provision of informal conflict resolution services to all employees, and identifies systemic issues and trends to facilitate workplace culture change.

JOB PURPOSETo lead the promotion of informal conflict resolution as a key element of WFP’s internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services. The role also involves the provision of informal conflict resolution services to all employees and identifies systemic issues and trends to facilitate workplace culture change.

ACCOUNTABILITIES Develop and oversee the implementation of the OBD’s outreach and communication strategy aimed at promoting awareness and understanding of its role and services in informal conflict resolution.

Increase the visibility of the Office, and its services, including the Respectful Workplace Allies (RWA) programme, and clarify its position within WFP’s internal justice system.

Oversee the production of informational and educational materials related to OBD’s activities, conflict resolution competencies, and interpersonal skills to ensure effective design and delivery of products.

Design and lead communication and engagement campaigns for specific events, such as the International Ombuds Day and the release of OBD’s Annual Report ensuring these campaigns effectively promote OBD’s role and activities, enhancing staff engagement and awareness.

Build effective collaborations and partnerships internally and externally to align activities and ensure a coherent approach to communications…