Sales Operations Co-Ordinator

Overview
The Sales Operations Co-Ordinator (SOC) supports sales operations activity for the sales areas of responsibility. Working within the Sales Operations team the SOC also provides input and support within the sales operations function in the sales area of responsibility. Working primarily within the CRM environment the SOC ensures all operational administrative function to the corresponding sales areas are managed. Reporting to the Director, Sales Operations, the SOC also works closely with Regional Sales Operations Manager, regional sales teams and internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales area supported.

Responsibilities

Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance

Supports the weekly forecast process in CRM

Supports implementation and roll-out of new CRM features and modules including user testing

Supports tactical implementation of sales initiatives and programs across the sales theatre including new tools, internal Spiff and Channel reward programs

Supports training with CRM users within the sales areas

Ensuring the integrity of the data held on CRM and business databases and ERPs

Undertaking quality control, data migration and cleansing for the sales areas

Providing support to the sales areas in all areas of CRM implementation and use

Working with sales areas to improve the regional forecasting processes to ensure on time

Track and identify "at risk" revenues, communicating regularly with sales areas to ensure that follow up activity is taking place

Coordinating centralised sales, account and sales-activity reporting

Undertakes training in business processes and CRM for new sales team employees

Requirements

Excellent English & Spanish, Italian would be of added benefit

Excellent written and verbal communication skills

Ability to work autonomously and effectively manage time

Advanced organisational skills

Proficient in the use Microsoft Office programmes

Problem solving skills

Experience of working with Salesforce CRM (reporting, dashboards)

Understanding of internal business systems and processes (SAP, Tableau)

EEO Statement
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

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