Group Sales Coordinator

WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRAND
Our mission is to design experiential places for for individual wellbeing and corporate culture optimization.

Our purpose is to make city brakes and workations less apologetic, more purposeful and tuned to the self.

Modern properties and offbeat places immersing guests within local experiences. A combination of public and private spaces flexing between community and quiet reflection. Hospitality transcending the whole and delivering a sense of self. A service’ geared to and placing emphasis on our guests’ and employees’ emotional intelligence.

It is all about the brand experience, the brand story and the location;
It is focused on the hotel, its design and art curation, its experiences and cultural programming.

Group Sales Coordinator

Job title:

Group Sales Coordinator

Reports directly to:
Director of Sales

Overall Job Purpose
We are seeking a strong and enthusiastic GROUP SALES COORDINATOR based in Rome to join our growing Team

Qualifications, Skills & Experience

Fluent in both Italian-English

Affinity with a more refined lifestyle

High level Excel, PowerPoint, and Word

Candidate profile

Education and Experience

Minimum 1-year experience in similar role in comparable property with sizeable rooms and meeting spaces.

This is the ideal role for someone wanting to develop a career in the hotel sale & marketing department. While the primary responsibilities are administrative, you will gain exposure to both reactive and proactive sales, as well as an understanding of all market sectors (MICE, corporate and leisure) and support with data analysis, qualifying leads and assisting in show rounds and sales events.

Preferred

Has demonstrated the ability to always work on behalf of Guests

Has demonstrated the ability to work with other Team Members

Principal Accountabilities

Responsible for providing coordination and providing full administration and operational assistance to the sales team.

Conduct sales researches and collect data to prepare reports and documents

Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue

Be the first point of contact for all sales related enquiries, providing administrative support liaising with other hotel departments and maintaining the relevant aspects of the sales databases.

Assist in qualifying leads, sending out sales proposals, converting enquires working closely with the sales team

Assist with preparation and follow-up of sales trips, clients events, workshops

Proactively look for new sales opportunities and cross-sell at all times

Conduct client site inspections of the property

Coordinate with all the hotels and specific departments within the hotel to ensure distribution of important information

Provide administrative duties as required by Director of Business Development. Assist with preparation and follow-up of sales trips

Provide support in updating sales materials (promotional flyers, sales demo kit.) and update customer database

Create and manage Company and Travel Agent profiles on the property management system.

Track enquiries and revenues in line with the processes in place

Providing Exceptional Customer Service
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company’s customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels.

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