Administrative Manager

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests  NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

The Administrative Manager leads NYSTEC's Administrative Services function by overseeing administrative operations, developing staff, and ensuring the delivery of consistent, high-quality support across the organization. This role drives operational excellence through the development and management of administrative procedures, controls, and service standards that support efficiency, compliance, and audit readiness across NYSTEC locations. The Administrative Manager partners with internal stakeholders, facilities, and vendors to support day-to-day operations, enhance administrative process, and ensure a responsive, customer-focused experience.

Key Responsibilities:

* Lead and develop administrative staff, including hiring, onboarding, scheduling, coaching, and performance management.

* Oversee administrative operations and workflows across office locations, ensuring consistency, efficiency, and compliance with company policies and procedures.

* Develop and improve administrative processes, controls, escalation procedures, and operational reporting to support effective service delivery and continuous improvement.

* Manage expense reimbursements, invoice processing, purchasing activities, and administrative financial processes, including employee training and audits.

* Partner with facilities, vendors, and internal stakeholders to support office operations, workplace safety, corporate events, and organizational administrative needs.

* Provide high-level administrative and project support to leadership and assist with employee onboarding and corporate initiatives as needed.

About you:

Required Qualifications

* Demonstrated leadership experience supervising and developing administrative or operational staff in a fast-paced environment.

* Analytical and problem-solving skills with the ability to interpret policies, manage operational priorities, and implement process improvements.

* Experience developing and managing operational plans, procedures, controls, and administrative governance practices.

* Organizational, time management, and multitasking skills with exceptional attention to detail and accuracy.

* Advanced written and verbal communication skills, including the ability to collaborate across teams and present information effectively.

* Customer-focused mindset with a high level of responsiveness to internal and external stakeholders.

* Knowledge of administrative and business operations principles, including internal controls, compliance, and audit-ready documentation practices.

* Proficiency in Microsoft Office Suite.

* Certified Notary Public or ability to obtain certification within six months of hire.

Preferred/Desired Qualifications

* Experience in professional services or consulting environments is preferred.

Education and Experience

* A bachelor's degree in business administration, management, finance, or a related field, and eight years of experience in administrative operations, including leadership in fast-paced environments, supporting senior stakeholders, developing procedures, supervising staff, managing purchasing and vendor relationships, overseeing expense reimbursement and internal controls, and coordinating office services (e.g., facilities, events, multi-site operations).

* An equivalent combination of advanced education, training, and professional experience will be considered.

The target base salary for this position is $63,892 - $91,634 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical…