Line Job Rome area,New York USA,Customer Service/HelpDesk

Position: Line Staff

Line Service Professional

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The Line Service Professional is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

Aircraft movement, placement, fueling, and storage

Fuel movement- quality control, disposal, and paperwork

Daily check and upkeep of crew cars and vehicles

Facility maintenance and upkeep

Customer service, promotion of services

Monthly crew meetings

Annual re-current training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer focus-naturally outgoing/extroverted

Communicate with customers and employees in person, on phone, and through radio communications

Must be able to operate a motor vehicle and be insurable by our insurance company

Strong computer skills including Microsoft Office products

Basic mathematical knowledge

Reporting Relationship

This position reports to the Line Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

Must be able to lift 75 pounds

Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Outside work in all types of weather conditions

Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. Employees can expect to work varied hours and days.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

Customer service experience in the service industry preferred

Prior aircraft ground handling experience a plus

High School Diploma

Entry level position

Ability to work evenings, weekends, and holidays

Acceptable driving record

Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.

Pay

$19.50 - $21.00 (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)