Training and Development Manager

This role is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network of vehicles, and you’ll be one of the pioneers shaping this transformation.

The Training and Development Manager role combines client-facing and internal training responsibilities with a focus on supporting day-to-day operational excellence. The individual will serve as a subject matter expert on Ride Co’s platform, with deep knowledge of how various stakeholders—including dispatch teams, drivers, transit agencies, call centers, and internal staff—interact with the system and dashboards. They will play a key role in training, onboarding, and change management, ensuring smooth adoption of the platform and operational best practices across all user groups.

• Training Strategy & Planning
  Coordinate and develop role-based training strategies and implementation training plans aligned with project launch phases, operational readiness, and go-live dates.
• Deliver Training & Support Change Adoption
  Facilitate technical in-person classroom, in-vehicle, and virtual training sessions to educate Ride Co’s implementation partners and customers. Use proven change management principles to support user readiness, build confidence, and reduce resistance to new processes and technologies.
• Lead Change During New Service Launches
  Support and oversee soft launches by delivering training and change communications, identifying knowledge gaps, and reinforcing key learning objectives. Ensure clients are confident using the platform and assist program managers with virtual stop vetting and siting analysis. Act as a change champion to smooth transitions and increase long-term adoption.
• Develop and Maintain Training & Change Enablement Materials
  Create high-impact training resources for various delivery formats—presentation slide decks, job aids, reference guides, handouts, videos, and e-learning modules. Design materials not only to teach functionality but to support behavior change and process adoption. Lead the development of self-serve modules for both clients and internal stakeholders.
• Champion Internal Knowledge Sharing & Change Readiness
  Own and manage the internal knowledge base (Confluence), ensuring accurate, up-to-date content that supports staff in adopting new workflows and system updates. Foster a knowledge-sharing culture by encouraging contributions and aligning internal teams with best practices.
• Drive Customer Self-Service and Empowerment
  Lead the creation of a client-facing support portal/knowledge base, enabling customers to self-serve common tasks and troubleshoot effectively. Develop step-by-step guides (e.g., how to add a driver, register users, or configure dashboards) to ease the transition to new tools and processes.
• Client-Facing Documentation for New Features
  Develop clear and engaging documentation for new platform features to support client understanding and smooth integration into existing workflows. Help clients manage change by contextualizing features within their day-to-day operations (e.g., feature guides like shift labels).
• Contribute to Product Improvements
  Share user feedback and insights with the Product team to help refine usability and user experience. Act as the voice of the end-user to identify where additional support or change enablement may be needed to ensure platform success.
• Support Marketing & Education Initiatives
  Collaborate with the Marketing team to develop educational content for Ride Co’s website that speaks to prospective clients’ operational needs and helps them understand the benefits and capabilities of the platform…